Shipping policy
Below, you’ll find details about our handling times, shipping rates, order tracking, and more.
Handling, Transit & Order Cut-Off Times
- Order Cut-Off Time: 4:00 PM (EST) (Monday - Friday)
- Handling Time: 1–3 Business Days (Monday - Friday)
- Transit Time: 8–11 Business Days (Monday - Friday)
- Total Estimated Delivery Time: 9–14 Business Days
Shipping Rates (United States)
We provide reliable shipping across the United States using carriers such as USPS, UPS, DHL, and FedEx.
- Standard Shipping: $5.99 USD
- Free Shipping: On all orders over $120.00 USD
International Shipping
We ship to Australia, New Zealand, EU, UK, Canada, Mexico, and many other countries. If you are unable to checkout, we currently do not support shipping to your country i'm afraid.
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UK Standard Shipping: £4.99
UK Free Shipping: On all orders over £90.00
- Standard International Shipping: $7.99 USD
- Free International Shipping: On all orders over $120.00 USD
Order Changes & Cancellations
Modifications: Need to modify your order? Contact us at hello@hendlys.com as soon as possible. Once an order has shipped, changes may no longer be possible.
Cancellations: Orders can be canceled before shipment. Refunds are processed as per our Return & Refund Policy.
Order Tracking & Delivery Issues
Tracking Your Order: You’ll receive a shipment confirmation email containing your tracking link once your order has been dispatched.
Incorrect Address Policy: Hendlys is not responsible for incorrect shipping addresses entered by the customer. Contact us immediately at hello@hendlys.com to request a correction before your order ships.
Contact Information
Email: hello@hendlys.com
Phone: +1 (302) 565-2210
Business Address: 17577 Nassau Commons Blvd #206, Lewes, DE 19958. United States.
Support Hours: 9am - 6pm EST (Monday - Friday)